Terms & Conditions

I. Ticket Sales

1. General Information on Ticket Purchase
1.1. The following terms and conditions apply to participation and the associated sale of tickets for events listed on www.witcher-xperience.com
, organized by the respective event organizers named during the booking process. Deviating terms and conditions of the participant shall not apply.

1.2. The organizer reserves the right to amend and supplement these terms. Any changes or additions shall become effective upon publication on https://witcher-experience.de/
or on the respective event page of the organizer.

1.3. We sell the tickets as the organizer Apparatus Larp. The contract regarding the booked event is concluded exclusively between you as the customer and us as the organizer. Accordingly, all claims relating to the event, its organization, or participation must be asserted exclusively against the organizer. This applies in particular to claims related to the cancellation or rescheduling of an event or program changes.

1.4. For contracts relating to leisure events brokered by us, there is no right of withdrawal pursuant to Section 312g (2) No. 9 of the German Civil Code (BGB). The customer may therefore not revoke their declaration of intent regarding the purchase of tickets for events.

2. Registration and Conclusion of Contract
2.1. To purchase online tickets via https://witcher-experience.de/
, the customer may create a user account. Registration requires providing a truthful email address and a self-selected password via the “LogIn/Register” field. After registration, a confirmation link will be sent via email. Using these credentials, the customer can log in and purchase tickets. Registration for participation is exclusively possible via https://witcher-experience.de/
.

2.2. The contract for purchasing tickets is concluded exclusively between the customer and the respective organizer. The presentation of events on https://witcher-experience.de/
constitutes a non-binding invitation to submit an offer (“invitatio ad offerendum”). We do not guarantee ticket availability.

2.3. The customer submits a binding offer by clicking the “Buy Now” button during checkout. Acceptance of the offer is confirmed by email after completion of the order process.

2.4. The number of tickets per customer may be limited. If a customer exceeds the maximum number, we reserve the right to withdraw from the contract for the excess tickets and declare them invalid.

2.5. The customer bears responsibility for selecting the correct event details (e.g. location, date, seat).

2.6. The contract is deemed accepted upon delivery of the ticket via email or post.

2.7. If the requested number of tickets is unavailable, the customer will be informed before contract conclusion and is no longer bound by their offer.

2.8. The customer must keep login credentials confidential and protect them from third-party access. In case of suspected misuse, the customer must notify us immediately. The customer is generally liable for all activities carried out via their account unless not at fault.

2.9. By registering, the customer confirms that all provided data is accurate and complete and must update any changes promptly.

2.10. Tickets will be sent after payment has been received.

2.11. The customer must check tickets immediately upon receipt for accuracy. Complaints must be made without delay.

3. Prices
3.1. The stated price is final and binding.
3.2. Prices include applicable VAT where required.
3.3. Discounts, if applicable, are explicitly indicated.
3.4. Discounts require valid proof.

4. Payment
4.1. Payment methods are listed on https://witcher-experience.de/
. Payment is due immediately upon contract conclusion.

4.2. Payment via PayPal or advance payment.
If payment is not received within 14 days, the organizer may withdraw from the contract.

4.3. In case of chargebacks, the customer must bear all resulting costs.

5. Cancellation / Withdrawal
If the customer cannot attend, the ticket may be transferred to a third party. Otherwise, cancellation is not possible unless legally justified.

6. Services
6.1. The description in the booking confirmation is decisive.
6.2. Travel, accommodation, and catering are not included unless explicitly stated.

7. Cancellation / Changes
7.1. The organizer may cancel the event for important reasons. Payments will be refunded within 14 days; additional costs will not be reimbursed.

7.2. The organizer reserves the right to change the time and/or location. Refund claims based on such changes are limited to the face value of the ticket until the event date.

7.3. As contracts exist solely between customer and organizer, we have no obligation to inform about cancellations or changes.

8. Copyright
8.1. Event materials are protected by copyright and may not be reproduced, distributed, or publicly displayed.

8.2. Participants may take photos or videos but must respect the rights of others and may not use such material for commercial purposes without permission.

9. Image / Photo / Video Recordings
By participating in the Witcher Xperience, participants irrevocably consent to the organizer or authorized third parties creating photo, video, or audio recordings in which they may be identifiable and using them free of charge for their own purposes.

This includes, in particular:

Advertising, marketing, social media, press work

Publication on the organizer’s website and in other media

10. Liability
10.1. The organizer is liable for breaches of essential contractual obligations in cases of intent and negligence. Liability is limited to the ticket price; liability for indirect or financial damages (e.g. loss of profit) is excluded. Otherwise, liability exists only in cases of intent or gross negligence.

10.2. These limitations do not apply to claims under product liability law, fraudulent conduct, guaranteed characteristics, or injury to life, body, or health.

10.3. No liability is assumed for disruptions caused by circumstances beyond the organizer’s control.

10.4. Liability for travel to and from the event, as well as for loss, theft, or damage to personal belongings, is excluded to the extent permitted by law.

II. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Dispute Resolution
The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Severability Clause
If individual provisions of this contract are or become invalid, the validity of the remaining provisions shall remain unaffected. The parties agree to replace the invalid provision with one that most closely reflects the intended purpose. The same applies in the event of contractual gaps.